I'll give this a try again , I'm unsure at this point if its a software issue. Even after a factory reset the problem would persist.

The left directional , keys the top left soft key , the right directional, triggers either exit or the middle left soft key, guide will trigger right middle softkey etc.

What's also odd is that at times it will send the correct code that corresponds to the key press, so its not as if its simply the wrong IR code assigned to the wrong key.

To me it seems as if there's a physical or hardware failure.