Did you contact their technical support team? There is an email address on the contacts page.

Did you go through the pairing exercise as called out in the documentation? I am wondering if by chance you did not enter a serial number correctly or something and the script is popping up a dialog box.

Ensure that you are running the firmware that the site may state is required. Could be that they need a later/newer version of firmware on your remote.

Also, could you please edit your first post and change the title to something more meaningful?