Hi

I'm new to this forum and am hoping someone can help me out.

I've had a Pronto TSU9300 which was professionally installed years ago and has worked perfectly until recently.

I'm based in New Zealand, and earlier this year, SKY TV sent out a software upgrade to all their boxes. Ever since the upgrade, I have to push every control button twice on the Pronto to get it to work.

I contacted SKY TV who weren't too helpful as the original SKY remote works fine, only trouble is, the unit is built into a cupboard out of sight so the IR doesn't work (The whole point of why I went to the Pronto!)

Can anyone please advise what I might be able to do as its become very frustrating.

Thanks in advance

Jason