Customer has been re-setting his Genie DVR. Gets no picture, no menu, no messages. However, his two DTV clients work fine, which is an indication the DVR is fine of course. he called DTV. After explaining to DTV he had an HDMI matrix switch in the mix, DTV advised him that there has been a new, higher security firmware update and what is likely happening is when he switches the matrix, the DVR "assumes" he is unplugging the HDMI cable and thats interpreted as someone trying to copy programming. New security measures has been put in the firmware to just stop the picture and have no output. Ok, that at least sounds like a reasonable explanation. Not sure if accurate though or not because no other DTV customer of ours with HDMI matrx is having any issues at all, including me.

Anyone seeing any type of issues? Looking like its related to HDCP. Possibly EDID?