Tell the tech about it when you're on the phone with him. Then call sales and tell them about it. Then tell them there's a thread in an international A/V forum where people are ragging on them for not having the sense to present a message to audio/video people that makes RTI sound at least semi-intelligent.
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
