I totally agree. I have had this remote control for about 3 years. When I got the remote, I programmed it and forgot about it. # years later, I purchased a new television and the preprogrammed remote for my receiver no longer works. So, luckily for me I am a developer and 3 years ago, I created a virtual environment solely for the remote software. However, to be honest the remote is not that great for all of this hassle. I will be doing some research into some other offerings, but this remote is artificially made difficult to get the software to program it and I might add, I paid a lot of money for this device and to be shamed into using it is ridiculous.