See, your link did nothing but cause confusion.

So, my questions for you are:

1) Did you not even investigate the link?

2) If so, then why did you not post the correct link?

3) If not, why not?

4) Did you make sure that any revisions were considered before posting the link?

5) If so, how did you and 3PM collaborate on said revisions before posting?

6) If not, why not?

7) You stated "enter the model number, then click the mouse a few times", but did you try this? It seems like you didn't? Maybe you didn't have a model number to enter. Maybe before making a post with specific instructions, you should follow your own instructions first as to not be errant in a public posting.

8) If you did enter a model number, where did you obtain it and how was that relevant to the model that 3PM was querying us about?

9) You used all caps on the "AT ALL!" portion of a sentence. Was that really necessary?

10) If so, can you explain the inflection properties of your interpretation of "AT ALL!"?

11) If not, why not?

12) Can you explain the need to type another exclamation point behind another exclamation point in the "AT ALL!" in the sentence "And search doesn't find it!"?

13) Can you explain why you didn't capitalize the name Eric?

14) If so, do you have some beef with Eric or people named Eric?

15) If not, why not?

16) Creek = a small stream with little fiShes in it.

Damnit, I can't find the "like" button