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Original thread:
Post 63 made on Saturday July 25, 2015 at 14:55
Anthony
Ultimate Member
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May 2001
28,676
On July 24, 2015 at 00:54, roddymcg said...
Many of us sell this documentation to the client and leave it onsite since they paid for this. We leave it with the other plans of the house.

Is this not normal?

it is for us. I get the feeling that for some it is about "job security" - or keeping the client hostage-if the guy needs to change one element of the remote it will be expensive to go with a competitor since he will need to start from scratch so it makes a compelling argument to the client to stick with the original CI firm hat might only need minutes to update the remote.
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