On July 23, 2015 at 17:33, goldenzrule said...
You leave full documentation, programming files,
yes, my theory is that if the client wants to use someone else later they should be able to, maybe it is because we are good but I don't feel the need to keep them hostage.
computer programs to actually program equipment, training classes, dealer access phone numbers to tech support....?
I sure hope so or else you are screwing your clients in the event you die
you are just being ridiculous. The answer is no to those because all those things are available to him and generic and not part of the custom job I did. I don't own the SW to program the remote and don't have the right to make copies for him, I am not there to train anyone to do the job (but if the guy wants to pay me for training I am all for it). The client did pay me (to keep it simple) for a remote that has the interface I designed and can control the equipment he had at the time. And so if (like mentioned before) he changes from cable to sat, I think it is just fair that he can choose to use us to change that one piece of equipment programming or one of my competitors.