On July 24, 2015 at 17:21, Archibald "Harry" Tuttle said...
We do this quite often since it is part of the job if you ever do a service call. If one knows about system design and what all the boxes and other gadgets are it should be a no brainer.
A couple times we've had to deal with a client's "IT guy from the office" that somehow end up at the boss's personal residence because there's a network there. So far I've been unimpressed.
I've worked it from both sides, and you are right. Whenever a client says "... So you'll have to speak to my IT guy at the office" an instinctive reaction occurs that forces my face to to look like I just tasted something awful. Sometimes you get lucky though and their IT guy knows his shit and we work together very nicely, unfortunately that is all too rare these days.
And +1 for Solarwinds, but of you just need a quick look at a map of the network check out zenmap its free and can give a pretty good look at open ports.
Last edited by Wozman on July 24, 2015 22:19.