On July 24, 2015 at 11:52, BizarroTerl said...
I'm not in the CI trade. I'm in the trade Fins appears to have little respect for and even less knowledge of. By his logic if there's one idiot CI installer then they're all idiots.
I've managed IT for several organizations and SOP is that everything is documented fully. If a vendor is contracted, full documentation requirements are in the contract and no payment is made until everything is signed off. We pay for the work and we own the documentation. If there is a CI install at a site it isn't exempt from these requirements. This isn't limited to vendors. All systems/network/software/etc are fully documented.
People leave. Vendors go out of business. Running IT for an organization requires the management of increasingly complex mix of vendors, technologies, business systems, system integrations, and employee interactions. Documentation is a cost control measure and even more importantly it is critical to minimize business disruptions. We don't compromise that to satisfy someone's ego.
So I guess you can say that yes, when I leave a organization IT is fully documented. Will the highest level of management realize this? Possibly. I can guarantee you that my replacements do. Unless of course, they're some idiot IT guy. ;)
So isn't that an issue with the management at the business and not with fins? Obviously they did not ask to have that included in the contract. You're blame should be directed at the company for failing to ensure they had their documentation.
Either way, I doubt it would have changed anything. The guy didn't read a sticker, I'm sure he's not gonna research and look for documentation. Also, unless I missed it, I didn't see where Fins said all IT guys (again, unless I missed it)
Last edited by goldenzrule on July 24, 2015 15:25.