On June 9, 2015 at 14:02, tomciara said...
client is just watching their cable box, when I message pops up saying "there is a new external device connected, do you want to enjoy it?"
Since they are using a URC remote, they don't have access to TV commands. Is there anyway to get rid of that message once for all?
Do they have the OEM remote? They can go into the menu and disable notifications with, or without, the remote.