My background really shouldn't have any merit on the topic. I understand you guys are trying to make a living. It shouldn't be dependent on the software. It should be your expertise with the product, your knowledge of the software and your ability to create custom macros that keeps your clients returning. If URC really wanted to restrict the software they should have setup the software with 443 logins or usb keys.

Anyway, I'm a Network and Systems Engineer.

CCIE, CISSP, VCDx to name a few certs.