On March 25, 2015 at 08:12, BigPapa said...
It's not a matter of if, it's when.
Then, it's a matter of how they respond. Some respond better than others.
Integra went through a lot of HDMI failures in 2007/8/9 and responded horribly. Bad enough that I won't ever touch them and will remember the names of the suits responsible for the policies as I was privy to high level conversations.
Now that they may be going through this again but are responding better counts little.
I've had a good run with Marantz but the response from the rep sucked.
Thats because MOST reps suck....Pretty much a "old-way" of doing biz pre-internet. Now we get most of our info prior to our "local rep" giving us the info.
Good Brands are "cutting the fat" of local reps and doing direct to business which makes the whole process faster and easier. ( Every rep we deal with is just a filter to the factory, We always end up having to call in direct anyway)
