I myself was going to see about getting a pro remote since I wanted to change to something different from URC. I've always programmed my URC (MX880) just fine. Then soon as I read that another "elite" remote control company doesn't include their software turned me right off. In my opinion the only reason why a remote control manufacturer does this is so they don't have to spend money on a larger support staff for the users that need the help. There is a real easy way to resolve this problem. Supply the software to the customer, but make sure they are aware there is a charge for support. $59 min and then how much ever more time it takes to resolve ending even sending a service tech out to fix. So that would even benefit the local installers.