Yeah right. We have some responsibility to do something. We did offer the system as the best to use. Nothing more embarrassing than product that we spec that doesn't perform. The Onkyo was the highest rated product in The home theater magazines for entry level product for years. Maybe an article that says how terrible the performance has been might change things. I can't imagine the Onkyo booth at Cedia had anybody visit.

|The answer should be:
"I'm going to sell you another brand this time and charge you to install it"

This is correct. However, You will still loose customers. Once they have it in there mind that you screwed up, you can't change it.