On February 2, 2015 at 17:45, vwpower44 said...
How do you deal with a client when you told them to buy X product because it is the best. Then next year their friend comes in and you tell him not to by product from brand x because there are better options. Then the friend tells their friend what you say. Its just not a good position, but I don't want to sell someone something I know that has issues, or there is a better option.
With quotes like "They don't make them like they used to"
or "new model is not as good as what you got last year",
or "I would still rather install 8 year old Kuro than today's TVs but Kuro is no longer available".
I don't think what you're describing is an issue at all, unless you found out that the same model/year that you initially recommended is crap. As long as model and/or production year differs, then you're in the clear.
