On November 13, 2014 at 18:37, osiris said...
If the techs are doing a good job at a reasonable speed, then there is no reason they should catch heat if it takes longer than was estimated- that is on the estimator, or maybe one of those things just came up that comes up from time to time. I suppose businesses are all different, but I would think the priority should always be to do the job properly and as well as can be done.
+100, happy client should ALWAYS be your priority. I would be upset if my tech came back to the shop early from an unfinished ( or poorly finished ) job because of the " budget " hours.
Happy client may share his positive experience about Your company with SOME of his friends , yet unhappy one will tell EVERYBODY about the job poorly done.
