yes, the installer said he put them down to zero and still the same results. They tried the remote back at the store this morning and they were having the same problem there. He has sent my file off to Pro Control and their engineers are looking into it.
Besides this problem, they had to take back 2 Pioneer bd62's. First one would not turn on and froze up, second one, no sound. This has been a month now.
Completely frustrated.