Maybe with all the dumb things they're doing with boxes (cable companies in general) they don't bother to keep the IR codes the same.
Buy a Pronto. That way you can learn the codes quickly and you can easily copy and paste them into the RTI software.
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw