On September 21, 2014 at 15:59, Mac Burks (39) said...
Best way to handle this is to take all her remotes with you. Sell her a programmable remote that has a start up macro titled "DVD" that jumps to a DVD menu page with just these commands:
Play
Pause
Stop
FFWD
REW
Skip Fwd
Skip Back
She already has an MX-780. Programmed RF. Simple DVD button to turn on system (avr, blu ray, TV), Red system button for all off.
She called yesterday because she couldn't figure out how to load the DVD in a Sony blu ray player. Called 15 minutes later and asked for me to remove all the equipment. "It's too complicated."
Previously, I left notes for her describing: press DVD, press eject button on remote screen ... well, she couldn't understand my notes after using this remote to watch cable for (3) years ...
Like I said, I have no other clients like this
