On September 20, 2014 at 20:00, 24/7 said...
I have a widow client that is the most technically challenged human I've ever encountered. She called twice again today at 5:00 ish because she can't play a DVD. I'm done. Today, I will finally fire her. Why? She calls on average once a month, has a boyfriend who like to play with settings, and NEVER calls during business hours. Always evenings and weekends.
Best way to handle this is to take all her remotes with you. Sell her a programmable remote that has a start up macro titled "DVD" that jumps to a DVD menu page with just these commands:
Play
Pause
Stop
FFWD
REW
Skip Fwd
Skip Back
