I signed up as a dealer with ihiji and I'm testing their remote monitoring system on my own network now. Pretty cool stuff but not for every customer. I still think that they need to get the monthly fees per device a lot lower. The low end customers just won't pay for that level of service.

But, more importantly, they have helped me define and solidify my warranty plan for labor, equipment, service calls etc. We now give all customers the option to opt into a service plan. At the same time, we clearly state our labor rates for service calls, truck rolls, etc. when the initial warranty period ends.