On September 20, 2014 at 20:00, 24/7 said...
I have a widow client that is the most technically challenged human I've ever encountered. She called twice again today at 5:00 ish because she can't play a DVD. I'm done. Today, I will finally fire her. Why? She calls on average once a month, has a boyfriend who like to play with settings, and NEVER calls during business hours. Always evenings and weekends.
once you send out official letters or a email link to her with your new phone support terms her boy toy will not be touching setting anymore.
it's all about how it's worded, and how much you want for time. if you can record convos it's good to keep on hand, and even explain a short terms of service thing before you start per call, mind you a dvd player probably can't kill it's self but it's always good to have some kind of protection.
Last edited by rpssat on September 21, 2014 14:47.
