PSS- programming is stupid easy in composer. Even building and modifying drivers is as simple as it gets. I won't claim to be an expert driver creator, I have someone else do 232/IP drivers, but I have done them and even those are relatively straight forward.

Regarding too much competition I don't see it in this area. My understanding is our rep has been cutting dudes off rather than bringing new ones on. 3PM can attest to how difficult it was to get a dealership in this region (he ended up w URC). We actually get work taking over projects fairly consistently, including straight from C4 a few times.

Tech support is awesome and so is our rep. I'm stoked to have it but do wish for a more economy controller and color handheld remote.