The URC rep in your area is actually our old rep.  I just emailed him for you, but it looks like he is out of the office until the 18th.

I think your experience here is more of what you can expect from open internet forums, rather than URC dealers as a whole.  i'll bet many of the people who act like d-bags here, are actually pretty cool dudes in person.  as they say:  "welcome to the internet"  :)