Here's another chunk of information about people charging for excellent service and then limiting what their customers can get.
[Link: bgr.com]I love the last sentence. They did not name the companies that are thus screwing their customers, but they did say:
Taylor also noted that the ISPs in question “happen to rank dead last in customer satisfaction across all industries in the U.S.,” and he linked to the American Customer Satisfaction Index, which regularly ranks ISPs including Comcast, Time Warner Cable, Charter, Cox, Verizon and Cablevision at the bottom of customer satisfaction surveys.
That's just in case no names come to mind from the phrase "dead last in customer satisfaction."
