If one reset fixed it, you are good and I would not worry.
Berlin Philharmonic is just one of the apps or widgets that Sony BDPs have.
Got it.
If it quits again, replace it.
After I saw a video about how to fix this after an update, I emailed the client. She says it simply does nothing after she tries to go anywhere on the internet. But then, maybe the solution I saw actually solves the problem my client has. I'll have to try it.
The video I found is here:
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw