I have said NO to every one of the existing systems that I have ben called to fix
or replace that were previously controlled by Harmony remotes for the last four years. Not No to fixing there system, or replacing equipment, but to programming the Harmony remote. When you explain to the customer that from a business point of view, they completely understand why you are not interested in taking on
the responsibility, and they are the first to tell you that it never worked right from the beginning. feeling sorry for them, and trying to help them out is a loosing battle and does nothing but suck up your time.