| Post 3 made on Wednesday February 19, 2014 at 02:08 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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You should be able to point out to the customer that you cannot return the grilles and extra charges were incurred by their change of mind, so they have to reimburse you for that.
I don't see how you can fault a company for not accepting returns unless you arranged ahead of time to be able to do so. Hell, when I start a project, I SELL the equipment to the client ahead of and separate from the installation. I tell them I do custom work and do not stock product, so every item is a special order, to be paid for in advance. CHANGES ARE FINANCED BY THE CLIENT.
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A good answer is easier with a clear question giving the make and model of everything.
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