On February 8, 2014 at 14:50, goldenzrule said...
Actually I use URC stuff to provide perfectly working control systems. As a result I have created a long line of happy customers that refer us to their friends who also are now happy URC owners. My own house has perfectly working URC gear. My folks house has perfectly working URC gear. My sister's house has perfectly working URC gear. And of course the previously mentioned clientele with perfectly working URC gear. I also have some clients with gear from another name brand in the universal remote world. Every one of those jobs has faulty gear and/or firmware creating unusable gear.
Very happy for you. When you move into descent sized systems, let me know so I can help you with a real control system.
Why would you continue to sell a line of products that ignores existing customers? How long have we had 64bit operating systems yet URC refuses to do anything for their MSC-400 customers?
If you bought a 1st generation 6000 hopefully you never need a new battery because it's not something URC is going to stock. Why would they support them? F%^k the old customers, we only want new.
I unfortunately have many URC customers as well. Many stuck with the MSC-400 that URC continues to sell but refuses to update because they just don't give a s%$t.
I realize that customer support is everything and URC has zero concept of this. Keep selling their stuff, you make my job much easier by doing so.
Last edited by kgossen on February 8, 2014 23:37.
