On November 26, 2013 at 12:31, Darnitol said...
Mdeligny, I'm interested in your comment that URC's remotes "all look the same."
We have worked to keep a family resemblance between most of the products we've released in the last five years or so, particularly with Total Control, but also with Complete Control. Market research has shown that in a multi-remote household, families prefer to have the products look like they came from the same family. However, you're talking about this resemblance as a negative.
I do a good deal of the design for our products, so I'd love to hear your thoughts on this. Is it the fact that the products all have a similar look and layout, or is it the specific look and layout we've gone with? I'm not arguing with your point of view in any way. I'm just trying to understand it better so I can incorporate customer perception into our design process better.
Anyone else who'd like to chime in, please do!
Thanks!
Darnitol, maybe you can answer why URC didn't want to make a USB driver for the first generation MX-880 remotes? That issue right there has caused me a very big headache.Some where when Windows 7 came out URC changed the hardware in the MX-880 (still called it the MX-880) that would use native USB drivers that Windows 7 had. The earlier MX-880 remote were not made this way. You needed to specifically install a driver, which is perfectly fine but when you lack drivers for Windows 7 or keep support up for your customer's it puts a sour taste in my mouth, that's all. Do I want to spend hundreds of dollars, really thousands of dollars, and then a new OS comes out and it isn't supported on the OS? Telling a customer I cannot readily program your remote or give you support right now because I don't have an Windows XP image running, sorry is basically telling the customer I'm an idiot and should have been prepared. I dunno, for some reason that has been a big negative the past few months. For me to program all the 880's I have out there I have to keep a running image of Windows XP, which is 13 years old to support that remote. Takes resources and takes time to do that. Suggestions?
Also, I guess my comments about not seeing a great line up pretty much meant I haven't been around for a couple of years and came back to see how things are going and the line up physically looks just like it did two years ago. I guess I thought remote control units had a much quicker turn around time. This is no ones fault, but maybe I was hoping for some new hardware on the block or another lineup or something, that's all.
