The site itself is not illegal. Offering downloads of other company's copyrighted works is what is illegal. Also, the site uses URC's trademarks without permission, which is also illegal. As for their support guy, well, a guy on the street corner selling stolen Rolex watches will say he's legitimate too, but his word doesn't make his crime legal.

URC has always supported its customers. But as I mentioned before, the steps a company takes to protect its intellectual property are, whenever possible, taken behind the scenes. There are legal reasons for that, too.