My local dealer told me the other day that he used to distribute the software DVDs, but was told at some point that he would no longer be an authorized dealer if he distributed it anymore.

I understand the purpose of their policy, but at the same time URC has been exceptionally slow to adapt to new technology. I am baffled that just recently they created a solution where an installer could connect to a customers devices over the internet to make updates. The sad part is it is only for small fraction of their line.

[Link: universalremote.com]

The biggest annoyance with having a device that needs to be programmed by a specialist is not the cost, but the inconvenience. If I could call or email my installer that I got a new cable box with the model number and he could connect in minutes and have the new device added and all the activities updated I would be happy to pay a service fee and have a device that is maintained by someone else.

There is a company on the internet that sells hearing aids and they provide a usb device to connect to the hearing aid and an audiologist can work with the
customer online to make adjustments to their hearing aids right at home, no trip to the hearing specialist. As someone who has hearing aids I can tell you that the level interaction with the end user is much higher than what would be required to understand a customers needs when programming a remote.