On May 18, 2013 at 10:58, techvalley said...
If the customer had so much loyalty toward Termul how was he sold someone elses product, why couldn't the product be switched, and why would the discount be an issue?
Did you miss the point where the ID drove the product selection yet wasn't aware that Termul is a home theater dealer that offers seating?
Termul did the right thing by going to Fortress first since the ID did all that design work with the other dealer. Which they now discounted.
Maybe the other dealer should have put their big boy pants on and charged for their design work up front.
