Fortress has protected my company numerous times when interior designers or trunkslammers have tried to buy the product I specified with the client. I think most dealers would appreciate that loyalty. I applaud it. Since Fortress is very customizable the quotes become very custom once your client picks arm style, back style, stitching, fabric, arm width, seat width, curved array, seat qty, on and on. It is a lot of back and forth to spec a proper seating array. whoever said "3 beige chairs" obviously does not sell a lot of home theater seating. it's never that simple. Anyhow, with all of these variables it is very easy for fortress to see a quote request that looks fishy. Had terrmul actually put in any work on creating his own spec, he would have gotten away with opening up a dealer account for his one time sale and would have gotten his 40k worth of chairs. Terrmul, by not educating the client or designer on your range of services,you blew the sale. Don't take it out on Fortress.