Im running out the door so ill comment more tonight but im not the one installing the T-Stat, the GC is. Im working on a small retrofit at a shorehome that isnt getting any automation. clients wanted something they could remote into to adjust the T-Stat and i mentioned the nest to the GC and he forwarded that onto the clients. They loved the Idea so he got two of them and because he's a good guy and spent hours with tech support i offered to find out if you guys had any incite to the issue.

ill comment on this more tonight! thanks guys!

BTW, i was looking into offering nest T-Stat but after this issue with them i have no care to offer them and own the HVAC system!