I feel your pain.
I was so pumped to get mine up and running. I ripped my Prodigy T-Stat down, and got to it.
It calls for A/C if I request heat or A/C. I haven't had a chance to call TS, but I triple checked wiring, watched their you tube vid, nata.
I put my Prodigy back, and everything works fine.
The funny thing is, I put 2 in this week at clients houses, and they worked perfectly. I guess if it's gonna break balls, It's better at home.
JT