Well, the software issue is resolved. However, the other problem was that whenever I put the mx-950 on the charger none of the lights lit. I must have tried five different outlets (all in use). I purchased a new ac adapter and base with no luck. After numerous calls to URC tech support, I was advised to send the remote and all pieces in for service and testing. I called URC today. The remote is being shipped back because it was found to have no problems. Anyone else besides me confused?

Thanks again for your help!