Well said. Always #1 and #2. If you're not willing to pay MSRP for a URC remote, Harmony is available. If you buy on eBay and expect free software, you deserve any "disdain and vitriol" you get because you're a cheap bastard.

My "clients" don't find me through remote central. They're professionals who don't have the time to self-program their own remote and pay for our full solution.

Their are solutions out there for people who want to program their own remote. If you don't like those solutions, then you can pay MSRP from a dealer and get the software.