nickamex,

I can't exactly speak for conroyw, but typo's and spelling are probably the worst way to judge a senior IT. Why? Because we let the computers deal with that. All we have to do be be consistent. Aside from API calls or language lexicons, everything else is simply variable names or function names that we ourselves most likely wrote or designed, and as such, if I always spell something as "kat", it doesn't matter to the computer one way or another if in the english language it is actually spelled "cat", because to the computer it is simply 0x1B001A anyway....

And as to your second point, he didn't simply let Geek Squad tell him that it would be $10k. He essentially laughed and walked out the door and posted his experience here and started the discussion that this situation is completely unacceptable from a customer standpoint of a a business model that allows this type of thing to happen in the first place. And then started debating what can or could be done to correct it, or else the business model will go the way of the dodo.