On December 27, 2012 at 09:49, NEZBO said...
Get in the office this morning and check up on our company Facebook. This is not a normal thing for me. I can go a week or more with out ever looking at it. I was glad I did though. I am scrolling through the news feeds when I see one of my customers has posted, "Don't Ever Get Sonos".
I was like what the $%^&? So I responded on the post with "HUH?"
I then send him a text asking if the system was not working. No response yet.
Why if something does not work, do these people not call? instead bash it on Facebook!! Dang!!!! I hate Facebook. The responses were from other customers and the comments were like, "good to know" and "thanks"
What?
It's more cathartic to complain face to face or in writing if you're not there. You know how people like to gossip and talk behind others' backs, right?
I don't usually text customers and never contact them on Facebook, although checking on what they post is an interesting concept. They may text me, but I try not to use this- strikes me as too "pop-culture".
