I've only ever bought URC remotes from authorized dealers and have always received the appropriate software. I've always bought for less than MSRP as well - every dealer is free to sell for whatever price they want of course. I have some 4 or 5, but only the MX-980 gets any use beyond testing at the moment.

My original recommendation to the OP of this thread was to ask their dealer for the software. The buyer shouldn't have to ask as the dealer should have been responsible enough to provide it for a direct customer sale. But maybe that speaks to the dealer. It wasn't mentioned whether or not it was an authorized dealer, but I like to give the benefit of the doubt and assume it was.