I am having this issue with windows xp. I connect the nevo q50 press "connect without setup the device" and it won't download a file because it needs a firmware update. Hit firmware update pulls up the screen saying turn it off and put into usb mode. The unit goes into usb mode but then the software just hangs like it can't find the q50.






**the windows update fixed the problem. you just have to try updating it multiple times**