You would need the software application to communicate with the Crestron devices, and programming software to go along with.  Your programmer should know exactly how to do this.
If you cannot obtain the services of your former programmer, I would recommend another dealer, listed on Crestron's website.

Dealer Locator:
[Link: crestron.com]

Adagio Processor Recommended Limitations:
[Link: crestron.com]