On July 8, 2012 at 21:30, goldenzrule said...
I installed my first ICRealtime DVR last week, and everything worked fine from within the location on both my iPad and the clients two iPhones. Leave the club, doesn't work. I figured I had an issue with the ports. I know a few open ports for Cablevision, but this is a commercial account and figured different ports are open. So I just checked from my computer via the IE client, and it logged in fine. Recheck from my iPad using the same settings, and it will not log on. Not sure what I am missing here. Have not had any issues with other DVR's before from other manufacturers.
Yo umay need to check the DDNS server setting. If you make an error in that, it will never see the DVR. On the network, it will see it but outside, it won't. YOUR computer is set up fine, but I would look at their phone settings.
Do you use a smartphone to verify operation? I use am iPhone and that's the one I set up first, then copy the settings to the client's phone(s). Do they use a separate mobile port? Call tech support and get some tips- it might be a lot faster than trying to figure it out.