On June 24, 2012 at 00:15, cgav said...
I have a customer I'd like to fire. How do I go about it and not piss off the homeowner? I want him to think it's in both our best interest.
...did an estimate... Gave him my quote, all was good.
Just a side note -- is it an estimate or a quote? A quote is a fixed price and you're in trouble if you mix up those words.
He gave a deposit and we scheduled the install... Basic living room surround sound and hanging several televisions in his new... He then goes to a big box store and purchases about half of the products necessary for the install (A receiver and some speakers), further cutting my profit.
Jerry (whatever his name is),
I made a proposal to you to provide you an audio/video system. You agreed that you would like to proceed based on my estimate. That included me supplying the receiver, speakers, and everything else in the estimate. Since you've purchased the items yourself, I see you don't want to proceed with the proposal I made. I'm soy to say that I agree with you, and here is your deposit back.
Maybe add this --
I wish we could have proceeded the way you agreed to proceed.
Should I suck it up and do this job or part ways now before losing any more precious time.
And lose money on him, while not serving other customers who will agree to do something and then do what they have agreed to... making you some money in the process.
What I'm getting at here is that you don't just lose money with him if you work with him, you lose money and momentum from the other clients you would be working for if you weren't screwing yourself with this dweeb.