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Original thread:
Post 4 made on Sunday June 24, 2012 at 01:32
3PedalMINI
Super Member
Joined:
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July 2009
3,897
On June 24, 2012 at 01:10, cgav said...
What angered me most, was while I was there he had an estimate from a landscape company, didn't budge, wrote them a check for the full amount. About 20 minutes or so later a fence guy comes out, does a quick estimate, and the customer sets up a date for install with me in the other room without even asking about the price. Me though, he is trying to nickel and dime. It's obvious he doesn't value what I do and I'd prefer to not work for a customer like that.

dude, that's not half as bad as what my customer put me through. Basically sat down with another estimate for this room (AFTER I FINISHED THE PREVIOUS ROOM) and was willing to go with another contractor because he was $199 less then I was. I didn't realize it until that point because we were working way down the hall but WHILE WE WERE THERE he had another company come out and do a site survey for this room.

I would of loved to of seen the guys face that pulled up and saw our van in the driveway, he had to off been scratching his head on that one.

He literally was going to let me go after i proved my self in the first room on how great of job we did over that amount. That was also the same conversion where he wanted to see what my margins were.

Err just typing this out makes me want to email the guy and say its time to part ways. To these people landscaping/fence is a neccesity and you cant go down to wally world/best buy and pick up the parts. we are a luxury based business and for the clients that dont see what we do as a necessity and have zero concept of what we do and how we stay in business can be the absolute worst to deal with. I would call him up and professionally explain the situation and that its time to part ways. Also let him know that because he purchased half the parts already that you would have to raise your labor rates to cover the cost of doing this job. Give him the small businness speech, once you put this in perspective most **in their right mind** will understand. this type of client will always cost you more in the long run...
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
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