On April 8, 2012 at 23:30, Audible Solutions said...
Ever notice that some products have on their labels phone numbers you can call with any comments or suggestions? Gladwell says this is how manufacturers discover "mavens" and once they know of them they court them. They know their product's success can depend on pleasing these indviduals.
Shucks, I'm that guy who calls tech support and they've never heard of "that problem" before...........and I've given plenty of constructive comments. I once called about a bad jar of mayonnaise, all I got was some coupons for free product.
I feel left out that I've never been offered to enroll in a maven program, I feel I should be compensated for my comments and suggestions.
