Ron,

I talked with Escient tech support today and they were no help. They asked me to recreate media libraries and re-index. All of which we had already tried. Then they said the same thing....send it to Panurgy. I asked him what I should send....the VS, the VC1, all 4 VC1s and the server, just all 4 VC1s? He could not give me an answer. Since we have the same issue with the client's VC1s on our server and the client's server, it would seem that it is an issue with the VC1s, but having all of them go down at the same time? Bad coincidence if you ask me....and highly unlikely. I think it has to be software related but who knows.

Side note; do you know what the Customer ID# in the Escient system info. relates to? And would this have anything to do with this particular problem?